Our pieces are made from high-fired stoneware ceramic — durable enough for everyday use, microwave safe, and dishwasher safe on the top rack. To preserve the hand-painted finish for years to come, we recommend gentle washing, avoiding abrasive scourers, and letting each piece cool naturally after use. A little care keeps every painted petal looking like the day it left the studio.

We ship within the UK only. Delivery takes 3–5 business days, with a handling time of 1–2 business days before dispatch. Shipping is free on every UK order — no minimum spend. We do not currently ship outside the UK.

Yes — every single piece. Each mug, plate, bowl, and jar is hand-shaped and hand-painted in our UK studio in small batches. No decals, no transfers, no mass production. That's why no two pieces are ever exactly alike — you'll notice subtle variations in brushstrokes and glaze pooling that tell you it was made, not manufactured.

You have 30 days from delivery to return any item for a full refund. No re-stocking fees, no awkward questions. Once we receive your return, refunds are processed within 1 business day. Items should come back in their original packaging and unused condition. Read the full policy on our Returns page.

Due to the fragile nature of handmade ceramic goods, we take extra care in packaging your orders. However, if your item arrives damaged, broken, or chipped during transit, please contact us within 48 hours of delivery at contact@inspiredjar.com.

To help us process your replacement or refund quickly, please include:

1. Your order number.
2. Clear photos or a short video of the damaged item and the condition of the outer packaging.

Once verified, we will arrange a replacement to be shipped to you, or issue a full refund to your original payment method — at no extra cost. You do not need to ship the broken pieces back to us.